"When we think about monetization, at the very highest level it was, 'How do we give a free Diablo experience to hundreds of millions of people, where they can literally do 99.5% of everything in the game?'" said Ybarra. Said complaints, according to the studio, aren't representative of the community as a whole. Ybarra told the paper the studio is aware of the complaints, and that despite this, the game has a high rating and over 110,000 user reviews on Apple’s App Store. The game itself reportedly skipped release in the Netherlands and Belgium due to the game's loot boxes which run afoul of laws against RNGs in both countries.
Since its release, many players and Diablo fans have voiced distaste over the number of microtransactions along with the cost of fully upgrading a character leaving many to compare Diablo Immortal to a pay-to-win mobile title. In an interview with the LA Times, Blizzard president Mike Ybarra discussed the monetization of Diablo Immortal and the criticism it has faced.
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